Transport is carried out by VASP, NACEX, TCT, LOGIC or Abreucarga. The deliveries are made by 6:00 pm (VASP) or 7:00 pm (NACEX) on the business day following the date of dispatch to Mainland Portugal and 3 to 10 business days for the autonomous regions (Azores and Madeira). In case For shipments via LOGIC, delivery must occur within 72 hours, subject to prior appointment with the customer.

All of our deliveries are made up to the street entrance, no contemplating assembly of the equipment(s) (except when this service is purchased when purchasing the item).

The products are supplied on the indicated times presented in our website. Excluded are any cases of, for example, immediate stock ruptures of any items or delivery failings with the delivery companies.

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• All fragile service adds €2.99. The Fragile Service is a service that makes the handling of the equipment in our warehouse is carried out in a more delicate way and in a distinct zone. At the carrier, there is also this care and the article does not come into machines or mats, always being handled by an employee, which translates into a lower chance of damage. This service does not add any kind additional packaging/labeling to avoid damaging the product's original packaging.
• Shipping of large items (washing machines, refrigerators, etc.) will be carried out by Logic, TCT (shipments to Spain) or Abreucarga (shipments to Madeira and the Azores).
• For shipments to the Islands, some products may have to be shipped by boat, as they are considered potentially dangerous, such as sprays, batteries, among others.
• It is only possible to deliver 1-pack orders at Vasp Kios Points, so orders with this delivery method and with more than 1 package will be automatically sent to the customer's address.
• In online appliance purchases, acceptance of the used appliance is dependent on the available cargo space on the part of the transport company. should contact us in advance.
• Deliveries at Kios points do not enjoy free shipping and only are available for delivery in mainland Portugal.
• For more information, contact us via email [email protected].

Conditions Logic

• The values shown are applied per unit purchased.
• The application of silicone or other insulators is not considered.
• Technical equipment installations (installation of gas-operated items, equipment with loose/stripped cables, etc.) in the recipient's home are not considered.
• Any fixing of articles to walls or similar items in the recipient's home is not considered.
• In built-in items, if the holes in the furniture do not coincide with those in the appliances, new holes are not considered.
• Installation of items may be carried out on a later date than delivery to be agreed between the customer and the carrier.
• The collection of old equipment will only be carried out if it is the same type. The item must be properly cleaned and ready for collection (without being connected to the mains, without water or ice).
• The following are considered large domestic appliances: refrigerators, freezers, chests, hoods, stoves, ovens, refrigerators, wine racks, dish/washing machines, cooling showcases, water heaters, etc.
• Items with a total weight above 70Kgs will be taxed as American/Side by Side.

Payment methods for sending the Online orders:

You can settle your orders’ secure payment through on of the following methods: Multibanco, VISA/MasterCard/American Express Credit Card or PayPal.

• Multibanco*:

Payment with Entidade (Entity)/Referência (Reference) through “Compras e Serviços” in your bank website or via ATM. If you pay by Serviços MB there is no need for sending the transfer proof and amount becomes immediately available so we can send your order.

Orders less than €50.00 will incur a fee of €1.25 related to administrative costs.

• VISA/MasterCard/American Express Credit Card:

Paying with a credit card is 100% secure in Castro Electrónica®. The platform used for this kind of payment is PayPal which offers one of the best securities in the world. This payment will imply a fee of 3% for associated administrative costs..

• Paypal:

By selecting PayPal, you’ll be redirected to the PayPal webpage so you can place the payment through your PayPal account. This payment will imply a fee of 3% for associated administrative costs.

• Klarna**:

To offer Klarna payment methods, at the time of payment, we may transmit your personal data to Klarna during the purchase process included in the contact form and order details, so that Klarna can assess if you meet the requirements to access your payment methods and to adapt these payment methods to your profile. Your personal data are processed in a in accordance with the provisions of privacy policy privacy by Klarna.

* Has up to 8 hours to make the payment, the from the moment you complete the order. If you do not pay for your order within 8 hours, it will be automatically cancelled.

** Payment method only valid for orders with a minimum value of €35 and consisting only of items marked with Klarna payment on the respective pages.

Payment methods for store orders:

You can place the payment in our shops in cash or Multibanco TPA (Debit or Credit Card). We do not accept checks as payment method.

• In Cash:

Place your payment in our store in cash. We do not guarantee change for bills of 200€ and 500€.

• Multibanco TPA Terminal:

In our stores, when placing the payment of your order (minimum: 5€), you can use the Multibanco Terminal where you can use Debit or Credit Card (VISA or MasterCard).

For distance shopping (made online and received by forwarder), the Portuguese Law gives the client a period of 14 days (usually know as reflexions period) after the date of the invoice, during which he/she can return the goods without a need of indicating a reason.

In the cases of free Contract Resolution, the return shipping costs are on the client as stipulated on the no. 2 of the article 13th of Law Decree nº 24/2014, dated from February, the 14th.

For the purchases made directly in our stores, contrary to what happens on the distance shopping, the Portuguese Law does not establish the obligation for the selling company (Castro Electrónica) to accept the Contract Resolution (return) if the item is in conformity. In that case, we’ll only accept any returns/changes if the items have any factory defect.

Every item we send are packed with extra care and are well protected inside boxes with air and bubble bags. If you notice that the packages are damaged or without our tape, as well as there is a missing belt, you should immediately contact us and we’ll let you know the procedures you should consider with the delivery person.

We ask that upon receipt of the order transported by our carriers, check the status of the box(es) and always mention what you detect during delivery, such as: " damaged box"; "Box with drop marks"; "Casting without tape Castro Electrónica"; ... on the driver's receipt sheet, as well as, whenever possible, check the contents of your order inside the box(es), so that in the event of any damaged or missing product, an immediate service claim and insurance is activated to cover all damage/theft.

However, if, after accepting or opening the order, you detect any damage caused by the transport, you’ll have to contact us by email in the same day with a full description of the damages and pictures of the problems, damaged box, in-box protection and with the transport label.

(If this procedure is not followed, Castro Electrónica will decline any responsibility)

Warranty
The products sold by CASTRO ELECTRÓNICA® in its online store and commercial spaces are covered by the legal guarantee scheme. Before purchasing a property, keep in mind the following points on this page:

1. CASTRO ELECTRÓNICA® is merely a Distributor;
2. All products sold by CASTRO ELECTRÓNICA® are not manufactured by CASTRO ELECTRÓNICA®. At the time of sale, CASTRO ELECTRÓNICA® passes to the Customer the guarantee of these same products;
3. Some products are marked with a warranty period longer than stipulated by law, which is 3 years. After 3 years, the warranty process will have to be handled directly between Customer and the Manufacturer;
4. All Used or Refurbished items are guaranteed, in accordance with DL n.º 84/2021, of October 18th. Consult us before purchase to clarify doubts regarding the warranty of used or refurbished products;
5. On portable computers, each manufacturer may only offer a 6 or 12 month warranty. Consult us before purchase, to be sure of the warranty period on the refurbished laptop or computer;
6. In case of difficulty installing / using a product, start by making sure that you follow all the instructions contained in the Manufacturer's Instruction Manuals, including the installation and use of the appropriate software. If the problem persists, contact the manufacturer directly or contact our technical department;
7. In cases of RMA, CASTRO ELECTRÓNICA® undertakes to give its best in order to have its product exchanged as soon as possible, but the Customer must bear in mind that the process does not depend exclusively on the seller (CASTRO ELECTRÓNICA ®). All products entering our RMA facilities are tested and shipped as soon as possible. Thereafter, the process becomes the responsibility of manufacturers and suppliers;
8. In the case of discontinued products, the exchange may be made for a product equivalent to or higher than the one currently on the market, however, this exchange is solely the responsibility of the supplier / manufacturer. A credit note can also be made so that the customer can later purchase another item (s) in our store (s);
9. RMA requests are made on the Customer reserved area form. Failure to comply with the procedures described in this section will lead to the return of the product at the expense of the Customer;
10. Please note that any changes to the original product INVALIDATES YOUR WARRANTY. For example: removing stickers with serial number or other type of warranty label, tampering with VMODS, improper installation of heatsinks in graphics and memories, processors and motherboards with broken pins, incomplete products, etc. In all these cases the RMA is immediately REFUSED;
11. Regardless of whether or not the equipment is warranted, when it is repaired and no malfunction is detected, or if it has been caused by misuse, a fee may be charged to cover logistical costs;
12. In no case shall CASTRO ELECTRÓNICA® be liable for any partial or total loss of data, programs or software installed on the products delivered for repair;
13. The approximate term of management can vary from 4 to 6 weeks. Castro Electrónica works mostly with partners located outside the territory of mainland Portugal, therefore, there may be a longer delay than expected for the conclusion of your process Warranty. For this reason and given the geographical distance and complexity of the process, delivery of the repaired/replaced item, or completion may exceed the legal deadline.
14. The deadline for the removal of equipment for repair is 30 days after the registration of the document, otherwise the material is considered abandoned under the terms of article 1267 / 1a of C.Civil, reason why CASTRO ELECTRÓNICA® ceases to be responsible for the integrity of the equipment. As soon as it is considered abandoned, the holder is obliged to pay as a penalty clause the amount of 2.5 Euro for each day of delay in the withdrawal. After 3 years from the date of the respective document and, pursuant to article 1299 of the Civil Code, the material will become property of CASTRO ELECTRÓNICA® as usucaption. In case of debt, CASTRO ELECTRÓNICA® has the right to retain all the material in its facilities until it is fully liquidated.

What is not covered by warranty?

• The shipping costs for returning the items to us.
• Damage caused by improper or abusive use.
• Damage caused by transport outside the original packaging..
• Damage caused by poor protection of equipment.
• Equipment opened by entities other than CASTRO ELECTRÓNICA®.
• Equipment that has been attempted to repair, or even repaired, outside our service facility.

That being the case, CASTRO ELECTRÓNICA® gives no warranty neither takes responsibility for any equipment that is damaged due to poor handling, installation or configuration. Also any changes to the original product invalidate the warranty.
(In case the product is not covered by the warranty, you may be charged 35€ to the customer (VAT included at the current rate) for analysis and transport)

• 2nd Copy Orders

For requests for 2nd copy of invoices, you must send us the request here.
Important: The issuance of 2nd copies may incur costs administrative.

• Correction/Change of issued invoices

Check your invoice and if you detect any errors or need for correction, you have a period of 3 working days to report it to us and request the correction here. after this period, it is no longer possible for us to correct data from previously issued documents.